Privacy Policy

We collect six categories of information:

Account information.When you sign up we collect your email address, your chosen display name, and an optional phone number. If you sign in with a single sign-on provider, we receive only your email and name from them — we never see, store, or transmit your password.

Usage data.Anonymous analytics about which screens and sports you open, how long you spend on them, which features you use, and basic device/browser information (phone, tablet or computer, the operating system, and whether you opened the app from your home screen), along with whether you are on a membership or a free trial. We use this to improve the product. Usage data is not linked to your account beyond an anonymous identifier: a random code kept in your browser’s storage. If your browser sends a Global Privacy Control signal, we don’t collect it.

Payment information.Processed by an external, PCI-compliant payment provider. GameGrid never sees, stores, or transmits your card number — we only receive a customer reference and your current subscription status so we know whether your access is active.

Trial checks.When you start a checkout we record the IP address it came from, a random identifier kept in a cookie on your browser, and identifying details of your payment method from our payment provider (never the full card number). We use these only to keep free trials to one per person and to prevent abuse. When they tie a new account to accounts banned for trial abuse, we don't offer it a free trial, and we may show which accounts were linked, with their email addresses partly hidden. If you delete your account, the payment-method details, and the email address of an account that had a plan or a free trial, are kept so a new account cannot start a second free trial. The IP address, the browser identifier and the last four digits of the card are kept for the same purpose for 13 months after the deletion, and then deleted.

Feedback you choose to give. When you turn off auto-renewal, we ask why. Answering is optional. Your answer, and any note you add, is kept with your subscription record so we can improve GameGrid.

Messages you send us. When you email us, we keep your message and our reply so we can help you and follow up. To answer faster, we use automated tools, including AI, to sort incoming messages, match them to your account and suggest a reply. A person on our team reads every reply before it is sent, and your messages are not used to train AI models.

• Providing the service: showing you fixtures, signals, and your account state.
• Communication: account-related emails (password reset, billing receipts), and product updates if you opt in.
• Service improvement: aggregate analytics on feature usage to prioritize what we build next.
• Legal compliance: responding to valid legal requests and protecting against fraud.

We do not sell your personal information. We do not rent it, trade it, or share it with advertisers.

To operate the service we rely on a small set of trusted vendors — for things like database hosting, authentication, application hosting, payment processing, email delivery, and the tools that help us answer support messages. Every vendor we use is bound by a written data-processing agreement that requires them to:

• Process your data only on our written instructions and only for the purpose we hired them to perform.
• Apply industry-standard security controls (encryption in transit and at rest, access logging, breach notification).
• Delete or return your data at the end of our agreement with them.

The set of vendors we use is reviewed periodically and is treated as internal operational information. If you have a specific question about how a particular piece of your data flows, contact us at the link in the Contact section and we’ll answer in plain language.

We may disclose information if required by law, subpoena, or to protect against fraud or imminent harm. When we receive such a request we will, where legally permitted, notify the affected user before responding.

We retain your account information for as long as your account is active. When you delete your account from your account settings, it is permanently deleted 30 days later, together with your profile, preferences, followed teams and players, saved Stacks, notification settings and our notes on your support emails (the emails themselves stay in our support mailbox); until then you can keep it by signing in and choosing Keep my account. After deletion, we keep billing records for up to 7 years to comply with tax and legal requirements, and the trial-check details described above (the IP address, browser identifier and the card's last four digits for 13 months, the rest for as long as we offer free trials); our payment processor retains payment records under their own legally required retention schedule. Anonymous usage data is deleted after about 13 months. You can request earlier deletion of identifiable data at any time via the Rights section below.

Depending on your jurisdiction, you have the right to:

• Access — request a copy of the data we hold about you.
• Correction — fix any inaccurate information.
• Deletion — request that we delete your account and associated data.
• Portability — receive your data in a machine-readable format.
• Opt-out — unsubscribe from non-essential communications.

To exercise any of these rights, reach us through the channels on the Help Center from the email address associated with your account. We’ll respond within 30 days.

We use essential cookies for authentication and basic functionality, and analytics cookies to understand how the product is used. See our Cookie Policy for the full breakdown and how to control them.

Keeping your data safe is something we take seriously. Concretely:

• All traffic to GameGrid is encrypted in transit with industry-standard TLS so your data can't be read while it's moving between you and us.
• Your account data is stored encrypted at rest. The database isolates each user's records so one account can never see another's.
• Card numbers never touch our systems — they're handled by a PCI-compliant payment processor on its own infrastructure. We only see a customer reference and your subscription status.
• Internal access to user data is restricted on a need-to-know basis, logged, and reviewed.
• We monitor for unusual access patterns and apply security updates as they're released by the platforms we run on.

Your data is yours.We don’t sell it, we don’t share it with advertisers, and we don’t use it to train third-party models. The only people who see it are the small team running GameGrid — for the limited purpose of operating and improving the service.

No system is 100% breach-proof, and we won’t pretend otherwise. If a security incident affects your data, we’ll notify you promptly with an explanation of what happened, what data was involved, and what we’re doing about it — faster than the legally required minimums where we can.

Our service providers may process your data in regions outside your country (United States, European Union). When transfers occur, they rely on Standard Contractual Clauses or equivalent safeguards.

GameGrid is for users 18 years or older (21+ in some jurisdictions). We do not knowingly collect data from minors. If you believe a minor has created an account, contact us and we’ll delete the account.

We may update this policy as the service evolves. Material changes will be communicated by email and/or via a banner in the app at least 14 days before they take effect. The “Last updated” date at the top of this page reflects the most recent revision.

Questions, requests, or complaints? Reach us through the channels listed on the Help Center. You also have the right to lodge a complaint with your local data protection authority.