Question 1

What is GameGrid?

Accepted Answer

GameGrid is a soccer research dashboard. It surfaces fixtures, season trends, simulations, and player insights for the world's top leagues — fast filters, clean data, no fluff. Built for fans who want a serious research surface in their pocket.

Question 2

Where do the numbers come from?

Accepted Answer

Every market price, stat, and projection is sourced from licensed data partners and combined through our own analytics layer. We don't reveal which partners we work with — that's part of what makes the product ours.

Question 3

Why don't I see prices for some fixtures?

Accepted Answer

Lines for many matches drop closer to kickoff. If a fixture is more than ~48 hours away, prices may not be posted yet. Our data refreshes throughout the day; check back closer to game time and the card will fill in.

Question 4

How are trends computed?

Accepted Answer

Each trend is a measured hit rate over a recent sample of matches. We require a meaningful sample size (the count shows on every card so you can see what's behind the number) and only surface patterns that clear our internal thresholds.

Question 5

What's the difference between Free and Pro?

Accepted Answer

Free gives you the dashboard, leaderboards, trends, simulations, and up to 3 favorited teams or players. Pro removes the favorites cap, unlocks advanced filters and full-season player splits, adds custom alerts (lineup news, line shifts), and grants the Pro role + recap channels in the GameGrid Discord.

Question 6

How do I cancel my subscription?

Accepted Answer

Go to Account → Billing & subscription → Manage subscription. From there you can cancel at any time; your Pro access continues until the end of the current billing period.

Question 7

Is my data secure?

Accepted Answer

Yes. Your account, watchlist, and activity are isolated to your user and never shared. We use industry-standard encryption in transit and at rest, restrict internal access on a need-to-know basis, and we don't sell or rent your data to anyone. Payments are handled by a PCI-compliant provider — we never see or store your card number.

Question 8

Can I use GameGrid on mobile?

Accepted Answer

Yes. The whole dashboard is mobile-first and tested down to iPhone SE width. Sheets, modals, charts, and lineups all reflow for touch. Browser-based; no app to install.

Question 9

How do I report a bug or request a feature?

Accepted Answer

Drop it in our Discord — the link is in the Contact section. We watch the channel daily, bug reports usually get a response inside 24 hours, and feature requests get triaged into the roadmap.

Question 10

Is GameGrid available outside the US?

Accepted Answer

Yes. The dashboard works anywhere with an internet connection. Pricing is in USD for now; we'll localise as the international rollout progresses.

Help & support

Frequently asked questions

Contact