My payment didn't go through. What now?

When a renewal charge fails, your Pro access pauses until the payment goes through. You'll see a notice in the app and a banner on your billing page.

1. 1Go to Billing & subscription.
2. 2In the banner, select Update card.
3. 3Enter a card that works. We retry the charge right away, and Pro turns back on as soon as it's paid.

Common reasons a charge fails

• Not enough money on a debit card at the moment of the charge.
• The card has expired or was replaced by your bank.
• Your bank blocked an online or international charge. Approving it in your bank's app or a quick call usually fixes it.

If you'd rather stop instead, Cancel Pro in the same banner ends the plan and clears the unpaid charge.